FAQ

  • How do I care for my fresh flowers?

    Hand-tied Bouquets: Prepare a clean vase with some cool water and flower food (provided with your delivery). Refresh the stem cut before placing flowers in the vase. Check water level and add water as needed. Repeat flower care routine every 2 to 3 days.

    Vase Arrangements: . Remove all florals from vase and refresh the stem cut by trimming ends at an angle. Remove any wilted florals from the vase. Check water level and add fresh water as needed.

  • Are all your arrangements ‘Designer’s Choice’?

    Yes. The Designer's Choice Arrangement is a bespoke floral design where the florist handpicks the flowers, colors, style, and container based on their expertise and the seasonal availability of products, resulting in a one-of-a-kind arrangement that showcases their artistry and skill.

    If there is an overall look or theme you see on our website, we will try our best with carrying out the vision with similar florals and vase type. Although this is no guarantee, we appreciate your understanding by entrusting the designer with the freedom to design without constraints.

  • What areas do you deliver to?

    We currently deliver to all Charlotte, NC + neighboring Charlotte cities (such as Belmont, Gastonia, Fort Mill, Rock Hill, Matthews, Indian Trail, etc…)

  • Do you offer shipping?

    As of February 2024, we do not offer shipping to focus on providing our community fresh flowers.

  • Who or what is TEN25?

    TEN25 is dedication to Amani’s 2 children.

  • Is there a refund policy?

    If there are any issues with our product or service please email TEN25 immediately with a photo of the damaged item.

    We will be happy to help resolve any issues occurring within 24 hours of delivery.